Getting Technical Support

Xequte provides technical support to registered users.  This support includes help on any technical or functional problems you may experience with Smart Pix Manager.  

Questions from those evaluating software will be addressed if they relate to evaluation problems or bugs.

You should first check the troubleshooting FAQ this can be accessed under the Help menu of Smart Pix Manager

If this doesn't shed any light then send a message to support via our support page:

http://www.xequte.com/support/

In the message enter:

• Your name
• Registration name
• Version of Smart Pix Manager
• Version of Windows
• Description of problem, including:
• What happens, what symptoms occur, what error message comes up?
• When it happens, e.g. after you have viewed a large file, every time you run.
• What mode you are in; Folders, Favorites, etc.
• Where it happens, e.g. in the options dialog.
• Any methods you are currently using to work around the problem
• Any programs that you are running at the same time as Smart Pix Manager, i.e. check your start-up folder and list anything that appears, also check your system tray, do you have antivirus or other software programs running.  Does closing any of these programs cure the problem?
• If the problem relates to printing, what printer are you using and what driver?
• If it relates to other hardware issues, please describe the relevant hardware and respective drivers.
• Any other background information that may be relevant.